About: This article describes installing and setting up Construct.
Table of Contents
- System Requirements
- Installing Construct
- License & Register your Software
- Updating the Software
- Related Articles
System Requirements
Systems intending to host Construct must meet the following hardware requirements:
- Windows 7 SP1 or Windows Server 2008 R2 SP1, or later
- .NET Framework 4.6.1 and its requirements
- 2 GHz 32-bit (x86) or 64-bit (x64) processor
- 1 GB of system memory
- 4.5 GB available hard drive space
- 32 MB of graphics memory
- Internet access
Installing Construct
The following links will download the installer for the corresponding version of Construct:
Construct Workstation 64-bit (recommended):
Construct Workstation 32-bit:
Construct Pro:
Construct Enterprise Server 64-bit:
- See this article for complete instructions on installing Construct Enterprise.
Note: Occasionally, firewall settings will prevent the .exe file from downloading correctly. If your installer fails, please contact RI-Support@eab.com for a zip file version.
License & Register your Software
Overview
Once the software is installed on your machine, you will be prompted to enter your license serial number key upon opening the program. License keys are unique to each user and get "locked" to the machine they are applied to. Because of this, license keys can only be used on one machine at a time. For more on "unlocking" your license, see below.
Refer to your new software purchase email to locate your license key, or contact RI-Support@eab.com if you do not know your license serial number.
Once your license has been locked, you will be prompted to enter your contact information to register the license in our system. From there you are all set to begin using your software!
Unlocking a License
All license information including the serial number and expiration date can be accessed by going to Help > License and Register from the main toolbar in Construct. If you need to move your software to a new or different computer, you will need to uninstall and unlock the license from the original computer first. Using the Uninstall License option allows you to prepare the license to be moved to the new machine.
Important: Always create a content backup before moving or unlocking a license.
Troubleshooting
License Service Validation Failed
Each day the software is launched, the Rapid Insight licensing server is pinged with your license information to make sure it is valid and not expired. If you receive a notice that the license server could not be reached, but your license is indeed still valid, it may be the case that at the exact moment the RI license server was pinged, there was a problem. Most often, this can be resolved by going to Help > License and Register > Force License Check.
Occasionally it is the case that system firewall settings do not allow access to the Rapid Insight licensing server, which is required for daily license validation. If this is the case, contact your institution's IT department to request they whitelist the IP address for the Rapid Insight servers so the communication is not inhibited by firewall settings. There are three servers required for Rapid Insight software:
- license.rapidinsight.com
- update.rapidinsight.com
- library.rapidinsight.com
The static IP addresses for these servers are:
- 54.209.43.89
- 23.21.209.111
If this does not resolve the notice, please contact RI-Support@eab.com.
License is Invalid
Because license keys are specific to the machine they are applied to, occasionally, due to machine updates or transferring machines, the software does not recognize the machine identity and produces an Invalid License error.
Most often, this error can be resolved by going to this location in a Windows File Explorer:
C:\ProgramData\Rapid Insight Inc\Veera Construct and deleting the file called VeeraConstruct64.ril or VeeraConstruct.ril.
Then return to Construct, and select Retry. If this does not resolve the error, please contact RI-Support@eab.com.
Updating the Software
When product updates are available, users will receive a prompt upon opening the software for the first time after the update is released. Users may also be prompted periodically to check for available updates. Available updates can also always be checked for and found by going to Help > Updates... in the main toolbar.
Note: It is always recommended to create a content backup before updating the software.
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